Returns and refunds
Countries where returns are accepted

UNITED STATES (California, Oregon, Washington, Nevada, Arizona, Idaho, Montana, Utah, Wyoming, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, Arkansas, Louisiana, Wisconsin, Illinois, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Ohio, West Virginia, Virginia, North Carolina, South Carolina, Georgia, Florida, Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, New York, Pennsylvania, Michigan and District of Columbia).
We currently don't ship to Alaska and Hawaii, so returns aren't available there either.



What types of returns do we accept?

We accept returns for damaged items, and in case you are not satisfied with your purchase.

How you will receive the return label:

We will send you the return labels immediately after having organized the shipment. We kindly ask you to download the PDF, print it out and hand-deliver it to the carrier.

How much time do you have to return a product?

The maximum limit is 30 days after delivery.

How should the product be presented for return?

The goods must be returned new, undamaged and in their original packaging.

Are restocking fees charged?

No.

What are the return costs?

In case of a defective product, the return is free of charge. If you are not satisfied with the product, the costs will be charged to you. Our Customer Service will inform you of the amount.
Do all of your products have a warranty? 

Our products are covered by a 2-year warranty. In order for your rights to be exercised, the products must have been used correctly, with due diligence and in accordance with their intended use and the enclosed directions, and upon presentation of the purchase invoice.

  • No hidden customs fees

    All prices shown are final

  • Free shipping

    Ships from our US warehouse

  • Scheduled delivery

    Choose your preferred delivery period directly at checkout.

  • Easy 30-day returns

    If that happens, we’ll collect it where and when you prefer.

  • 2-year warranty

    You have a 2-year legal warranty, with the option to add 12 extra months of protection.

  • Assembly instructions

    You’ll receive printed instructions with the product and can also follow the assembly with video tutorials on YouTube.

  • FAQ

    Find quick answers to the most common questions about your purchases.

    • Registered office: 135 North Pennsylvania Street, Suite 1610, Indianapolis, IN 46204 - USA | T: +1 317-953-5920 | EIN 87-2117217