Shipping and delivery
Shipping costs are FREE for all destinations in Europe
Mobili Fiver collaborates with international couriers to carry out the deliveries of goods (FedEx); these are delivered to the address indicated in the order by the customer and usually during business hours from Monday to Friday (not Saturday or Sunday).
We check all of the merchandise; we carefully pack it with personalized packaging.
The moment we ship the package, the customer receives an email notification containing the electronic copy of the document and a code to check the shipping status (Tracking number).
The client must immediately report to the Customer Service any impossibility to receive the goods, any changes of the delivery place or any periods of absence in order to proceed with the necessary adjustments. In the absence of such notification, any costs of storage will be charged to the customer. In case of repeated inability to deliver, the goods at the courier's warehouse are available to the customer for a maximum of 5/6 working days; after this period, the order will be canceled.
The standard delivery is carried out at street level, near the delivery truck.
Any important details about the place of delivery that may be useful to the courier must be reported in order notes or directly to email@example.com .
The shipping process receives priority attention from our staff
The delivery date is indicated on each item; these may be variable according to the type of product ordered, the availability of stock, the production status at the time of the order, the presence of holidays and according to the place of delivery.
The delivery days indicated on the site are an estimation, calculated in accordance with the average on the history of past shipments, and can be subject to delays or advances, for reasons not directly related to Mobili Fiver. For orders with multiple different products with different delivery times, the client must consider the longest time
We deliver in 3-5 working days
We carefully check and pack the goods before their departure from our warehouses.
When the package has arrived at his home, the customer must check that:
- the number of packages delivered and the exterior appearance is as specified on the transport document or invoice that the courier will deliver;
- the packaging is intact and not altered in any way even in the closing strip.
In case of tampering, breakage, dents or cuts, the customer has to accept the goods "subject to control", accurately describing the damage on the delivery receipt of the courier (eg: Reserve to inspection for dent on boxes).
In case of evident damages to the products, the customer can immediately refuse the delivery stating on the delivery receipt of the courier the reason for rejection (eg: Packing damaged in transit). If you have any doubts at the time of delivery, you can contact the "Customer Service" on +39 0434604064 or you can sand us an e-mail at firstname.lastname@example.org. We recommend our customer an extreme caution when opening the packaging: scissors or box cutters could damage the product inside. Once he received the material and ascertained the presence of a transport damage, the customer is required to report it to Mobili Fiver within 7 days of receipt of goods in the manner prescribed in the section "Product Warranties".