Questions and Answers
1. Do you have a Showroom? In which shops can I see and purchase your products?
Mobili Fiver has chosen online sales as the only sales channel for its products. You will be able to
purchase our furniture only here online, therefore there are neither any retailers, nor showrooms.
This decision has been made in order to guarantee the end customer, the lowest possible price, by skipping all the various steps used by intermediaries.
Our motto is from the factory to your home, design furnishing accessories at the right price!
>> If you are afraid of purchasing online, or you simply like "touching things personally" before purchasing... no worries!
Thanks to our RETURN goods within 14 days programme, you will be able to return everything without any obligation (and of course, you will be refunded).
2. Do you create personalised measurements or colours/finishes?
Unfortunately we do not create personalised measurements or colours, the choice of our measurements comply with the stability, safety and solidity requirements of our products. However, we invite you to visit us again, we like to innovate and therefore, we often propose new products and trendy finishes.
3. Can I cancel the order?
Of course, if you wish to cancel the order, contact us immediately via e-mail at: email@example.com or send us a message on whatsapp +39 334 7669102; the customer care service will be available to forward your request and provide you with the necessary information.
4. How can I return the products purchased?
Pursuant to Legislative Decree 206/2005 the "consumer" customer has the right to withdraw from the contract and return the ordered products, without any penalty and without specifying the reason, within the term of 14 days from the day of the reception of the products (if the term of 14 days has exceeded, GD & C Srl will not guarantee the return). The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending the request via email to firstname.lastname@example.org (indicating the order number and product he wants to return).
All returns (which must be perfectly intact and accompanied ONLY by the original packaging) must be authorized in advance by Mobili Fiver Customer Service. The return of any item is accepted without hesitation, if the item is in PERFECT CONDITIONS and SEALED, WITHOUT ANY KIND OF WEAR, NEITHER RUINED, OR SCRATCHED, exclusively with the original packaging (including internal protections). The right of withdrawal referred to in the previous article CANNOT be exercised by the customer if the products have been used by the customer.
The customer can:
A) send the product back to the following address: Via Maestri del Lavoro 14 - 33087 Pasiano di Pordenone (PN), at its expense. The return shipment is a responsibility of the customer, including liability for loss or damage to the products.
B) Mobili Fiver will collect the products with its courier, the goods must be taken to the street level (same procedure of the delivery). The return cost is charged to the customer (varies according to the weight / volume of the product).
Before organizing the return, Mobili Fiver will communicate the cost of the return to the customer (amount that will then be retained during the refund to the customer).
5. How and when is it possible to receive a refund?
It is possible to receive a total refund if you have independently decided to return the item and the product has been returned in perfect conditions (Mobilifiver reminds you that in this case, the customer is responsible for the return shipping costs as well as any damage caused during transport).
- We will refund the total amount, using the same method of payment used by the purchaser, within 10 days after the item has been returned. If you have carried out the payment using a credit card, we will carry out the refund by bank transfer, therefore, your bank details will be required.
- It will be possible to receive a partial refund, or rather the return delivery costs incurred by Mobili Fiver will be deducted from the total refund amount and the refund will be carried out within 10 days after the item has returned to our headquarters.
*Warning: these methods do not apply if, at the moment the item was purchased, free return promotions were applied.
6. The item was damaged/parts were missing when it arrived. What should I do?
First of all, remember to ACCEPT the goods SUBJECT TO SPECIFIC CONFIRMATION, when the parcel/s are delivered by the postman/courier, especially if the packaging is dented and damaged. If, upon opening or assembling the item, you realise that pieces are missing, or are damaged, contact us immediately via e-mail at email@example.com, on whatsapp or by calling us on +39 334 7669102. We will need to identify your order: please provide us with your name, order number and a photo of the damage caused. NB: We require the photos so we can see which part has been damaged and to understand how we can solve the situation. In case of damage, we will immediately replace only the damaged part, or, in serious cases, the entire article. DO NOT WAIT! Always check that the item is intact, even if you do not assemble it immediately, and report any damage as soon as possible! The procedure to replace the damaged parts after 7 days could be significantly reduced.
7. Are the products purchased covered by a warranty?
Mobili Fiver guarantees a warranty in accordance with the terms and conditions pursuant to Articles 128 et seq. of the Italian Consumer Code. More specifically, the rights arising from such warranty could be exercised as long as the products have been used properly, with the due diligence and in compliance with its intended use and what is foreseen by the relative indications, and prior to the customer submitting the transport document.
8. Where can I check my order status?
If you are registered on our website, you can check your order status, by accessing your Account page at the top right of the homepage and selecting "Orders". Here you will be able to view the list of all your orders and to monitor the status of those processing. We will notify you of the delivery of your order 5/7 days before it is actually delivered, by sending you an e-mail to the address stated at the moment of purchase.
9. How much does delivery cost?
Shipping costs are FREE.
10. What if my country is not specified in the list of countries/destinations? What can I do?
Unfortunately, certain countries or areas are not yet covered by our couriers, however, if you are interested in receiving a quotation, send us an e-mail at firstname.lastname@example.org specifying the delivery address, and we will send you an ad hoc quotation especially for you.
11. Do you deliver right up to the floor where I live?
Unfortunately NO, we don't. At the moment, our couriers do not carry your goods up to the floor where you live. The delivery notes (entered during the Registration stage) are only indicative and not compulsory (they are at the discretion of the courier).
12. What material are your furniture made of?
All the furniture on the website is made by Mobili Fiver, and the material used is LAMINATED. The laminated is a panel of chipboard covered on the sides with melamine, defined for this, also melamine panel. The melamine that covers the panel with wood finishes, simulates the pores and grain of the wood (for exemple oak, ash ...), perceptible to the touch (very pleasant indeed). As for the polished finishes, they are always made of melamine, but they are painted during the process. We also propose the trendy concrete finish, which is slightly rough to the touch and precisely recalls the porosity of the concrete (however, it is always made of melamine). All surfaces are easy to clean (without the use of aggressive agents) and are only suitable for indoor environments. All the products on the website have the same finish, so for example you can buy the table, the tv stand and the console with oak finish and all the products you will receive, will have the same shades of color (even if purchased after some time) to allow you to have a homogeneous and stylish composition. Exception made for bed frames (of all sizes, both fixed and electric) which instead are made of beech plywood.
13. Is the color of the finishes real? I don't understand it well, what can I do?
Unfortunately it is not easy to transmit the color through the photos, nevertheless we guarantee that the color of the images reflects very much the reality.
Besides, in the section "Photo Gallery" you will be able to see many photos taken by our customers!
In any case, if you wish, contact us by e-mail or via whatsapp (+39 3347669102), we will send you photos taken by our customers (who have purchased our products), to better understand the various finishes proposed.
14. It is the first time I purchase online, I don't know how it works and above all if it is a safe purchasing method?
Don't worry, if you don't understand how to make purchases online, call us and ask us on + 39 0434604064 and we are at your complete disposal to help you. Of course it is safe to purchase on our website, we are a 100% Italian artisanal furniture company; we were born to manufacture furniture and for several years now, we have dedicated ourselves to online trading as direct sellers, so as to skip the various intermediaries and we put ourselves on the line (so as to cut the costs). If after purchasing the product, you are not satisfied, don't worry, you can return the goods (see point 4).
15. I am having some technical problems with the website, what can I do?
We would like all our customers to have an excellent shopping experience, but we also know that it is possible to encounter some inconveniences. First of all, make sure that your operating system or your smartphone have downloaded the latest updates available. If the problem persists, write to: email@example.com specifying, if possible:
- Your operating system (e.g. Windows XP, Mac OS X);
- Your internet browser (e.g.: Google Chrome, Internet Explorer 7, Firefox, Safari);
- Your device (e.g.: computer, smartphone, tablet);
- the description or a screenshot of the error encountered. We will reply as soon as possible.
16. I have a coupon, how do I use it?
Simply proceed with a purchase, add the products in the cart and register (or log in if you are already registered).
On the order summary page, a line says: “If you have a promotional code enter it in the dedicated field" enter the
discount code and click ”add".
Then click on "continue" to complete the order with the discount applied (with total amount already discounted).
17. I wrote a wrong delivery address. What should I do?
In case the delivery address is incorrect, the customer must notify to Mobili Fiver the new one (within 30 minutes from the receiving of the confirmation email).
In case the customer does not communicate the variation, he will personally contact the courier and notify the new address.
Late variations could negatively affect the delivery, making it slow down.